GDPR Policy – K Wilkie Computer Services

CUSTOMER PRIVACY NOTICE

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

K Wilkie Computer Services (KWCS) is committed to protecting your privacy and ensuring that your personal information is collected and used appropriately, lawfully and transparently.

This Privacy Notice explains:

Who we are
What personal information we collect
How we use your personal information
Who we share your information with and why
How we keep your information secure
How we dispose of your personal information
Your rights
How to contact us
How to complain

K Wilkie Computer Services is an IT repair shop and Managed Services Provider.

We sell and provide a variety of IT-related products and services, ranging from PC and laptop repairs, Hardware components, software solutions and systems, to fully managed Small Business maintenance and website solutions.

KWCS collects personal information including:

your name
company name
address
mobile and telephone numbers
e mail addresses
Device types (including make/model and serial numbers) and operating systems
System login details (including passwords)

KWCS collects personal information directly from you. We obtain this information when we receive your request for our services. This may be via telephone conversations, email, text message, social networking sites, and contact forms via our website or face to face interactions.

We will only collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes.The management of your personal information is permitted under a number of lawful bases. These include the following:

The information obtained for the provision of products and services is managed on the basis that there is a contract with you to do so.
Any relevant marketing or feedback request activity is performed because KWCS has a legitimate interest to do so. However, you have rights (as listed below) which affect how we can use and process your information.

KWCS processes your information in order to support and maintain our contractual relationship with you and to comply with legal and regulatory requirements. These include the following:

To provide our advice, products or services to you
To conduct transactions you have requested

KWCS also processes your information for specific business purposes to enable us to give you the best products and service. These include:

Market or customer satisfaction research
Audit and record keeping purposes

You have the right to object to this processing if you wish (as listed below). However, please note that if you do so, this may affect our ability to perform the tasks mentioned above for your benefit.

KWCS takes your privacy very seriously, and we will never knowingly divulge or sell any of your information to 3^rd party organisations without getting your express permission first.

However, in order to help us provide the services you require and perform specific tasks for us, we do share some of your information with specific trusted third parties. These include the following:

IONOS 1&1 Internet Ltd
Avast Technologies
ESET UK
Dropbox
Google (G Suite)
Action1
MyGadgetRepairs

KWCS is committed to ensuring the confidentiality of the personal information that we retain and/or store and we continue to review our security controls and related policies and procedures to ensure that your personal information remains secure.

KWCS stores your information in the following ways:

Electronically, in a password protected spreadsheet. This in turn is stored on password protected PCs located on our premises and Cloud backup servers (owned and managed by DROPBOX), with access limited only to selected K Wilkie Computer Services staff members.
On paper worksheets which are locked in a filing cabinet located on K Wilkie Computer Services premises.
Data backups requested by you prior to us starting any work on your computer systems that may cause data corruption or deletion (OS re-installations etc) of your data.

Paper copies of worksheets containing personal information are shredded when no longer required.

All customer data that has been backed up to our systems prior to OS reinstallation work etc being carried out, will be stored on password protected storage for a maximum period of 2 weeks after such work is completed to allow for any possible recovery requests. After which time it will be permanently and securely (electronically shredded) deleted from our systems.

K Wilkie Computer Services strives to be as transparent as possible in regards to allowing people access to their personal information, and have therefore outlined your rights below.

Further information can be sought by contacting us using the details below. More information about your data

protection rights can be found here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

You have the right to opt out of marketing information and/or customer feedback requests and tell us what your communication preferences are at any time by contacting us using the details provided at the end of this notice.

You have the right to be informed – You can request that we provide “fair processing information”, typically through this privacy notice;
You have the right to access – You may request a copy of the personal information we retain about you using the contact details found on the end of this policy;
You have the right to rectification – You have the right to ask us to update or correct your personal information;
You have the right to erasure – You may request the deletion or removal of personal data where there is no compelling reason for its continued processing;
You have the right to object – You may object to the processing of your data based on legitimate interests;
You have the right to restrict processing – You have a right to request we “block” or suppress the processing of your personal data;
You have the right to data portability – You may request to obtain and reuse your data;
You have the right not to be subject to automated decision-making including profiling.

If you wish to restrict, delete or amend your personal information, or have any requests regarding the data rights noted above, please contact K Wilkie Computers using the details provided below.

If you have questions about this notice, need further information about our privacy practices, or wish to give or withdraw consent, exercise preferences or correct your personal information, please contact us at:

K Wilkie Computer Services
8A Castletown, Portland Dorset DT5 1BD
01305 822410
support@kwilkie-itsolutions.co.uk

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with the law you can complain to our regulator:

Information Governance Department
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow Cheshire SK9 5AF
0303 123 1113
www.ico.org.uk/concerns